Current available jobs in Sales & Marketing:




Sales & Marketing: Event Operations/Management
2017 All-Star Fan Fest Attraction Manager - Miami Marlins (Miami, FL)

MLB All-Star FanFest Overview

Major League Baseball All-Star FanFest is the world’s largest indoor interactive baseball theme park with over 300,000 square feet of fun. Featuring Major League clinics, free autograph sessions, over 40 interactive attractions and much more for the entire family at the Miami Beach Convention Center.  Over the course of the 5 days MLB will look to have over 100,000 fans walk through the doors.

FanFest Attraction Manager Job Description

Attraction Managers will work at All-Star FanFest at the Miami Beach Convention Center and oversee interactive attractions.  They will report to the Zone Manager responsible for the “Zone” in which their attractions are located and manage all volunteers assigned to their dedicated attractions.  Responsibilities vary per person based on the appointed attractions but include management of the attraction, controlling fan throughput and waiver signings, and ensuring the attraction is up and running during all hours of the show.

Attraction Managers spend the week prior to the start of the event training with the Zone Managers.  Training consists of team-building exercises, learning the show floor plan, EMS policies and procedures, radio procedures and all other elements related to the successful operation of All-Star FanFest.  Attraction Managers are required to work very long hours throughout the week and will be on their feet the entire day.  This is a fast pace high energy job.

Dates and Hours – Please note times are subject to change

  • Monday, July 3, 2017 from 9:00 am through 5:00 pm (tentative time)
  • Tuesday, July 4, 2017 from 9:00 am through 5:00 pm (tentative time)
  • Wednesday, July 5, 2017 from 9:00 am through 8:00 pm
  • Thursday, July 6, 2017 from 9:00 am through 8:00 pm
  • Friday, July 7, 2017 from 7:30 am through 8:30 pm
  • Saturday, July 8, 2017 from 7:30 am through 8:30 pm
  • Sunday, July 9, 2017 from 7:30 am through 8:30 pm
  • Monday, July 10, 2017 from 7:30 am through 8:30 pm
  • Tuesday, July 11, 2017 from 7:30 am through 7:30 pm

Compensation $1,400.00 total stipend

Requirements

  • Completion of a minimum two years in an accredited four-year college degree program or a combination of education and relevant experience
  • Degree in Sports Administration and/or Event Management strongly preferred
    • College Athletes a Plus+
  • Experience in working with public/children
  • Experience with working with volunteers a plus+
  • Ability to multi-task and strong leadership skills
  • Must be available to work from beginning of training through the conclusion of FanFest
  • Ability to work long hours and stand on your feet for long periods of time
  • Excellent interpersonal skills
  • Must take direction well and learn fast
  • Must be able to communicate to volunteers clearly and concisely

Other

  • The successful candidate must be able to work the entire show schedule
  • All applicants must submit to and successfully pass a background investigation

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Sales & Marketing: Client Retention/Customer Service
Account Executive, Service & Retention - Miami Marlins (Miami, FL)

Position Summary: 

The Account Executive of Service & Retention is a full-time position with a focus on season ticket renewals and generating new business through developing strong relationships with Miami Marlins Season Ticket Holders.

Essential Functions:  

Non Game Day Duties

  • Meet or exceed annual goals
  • Set a minimum of three appointments per week
  • Provide excellent customer service to current and potential clients over the phone and in person
  • Maintain accurate and detailed records of all current clients with our CRM system
  • Inviting current clients and prospects to renewal/networking events
  • Developing and growing relationships with current clients
  • Growing the base of our current season ticket accounts
  • Outbound call campaign to all current clients
  • Assist Sales Executives with Season Ticket Holder customer service issues
  • Responsible for working both Season Ticket Holder events
  • Answer Season Ticket Services emails and handle customer complaints
  • Coordinate the process of receiving and tracking all of the customer complaints and questions

  Game Day and Event Duties

  • Responsible for working the Season Ticket Holder areas at Marlins Park
  • First line of escalated customer service challenges and complaints, makes decisions, and further escalates situations as needed
  • Coordinates Game Day Season Ticket Holder activities
  • Make in-game seat visits
  • Work closely with the Guest Services Staff to ensure great customer experiences
  • Responsible for working all events at Marlins Park as scheduled
  • Responsible for working all Marlins Season Ticket Holder events

Qualifications & Requirements:

  • Strong organizational, time-management, excellent oral and written communication, and problem solving skills
  • Strong interpersonal skills required
  • Ability to multi-task
  • Individuals must be coachable and possess a positive attitude
  • Proficient computer skills including Microsoft Office, experience with Tickets.com Pro-venue a plus
  • Be comfortable making cold calls on the phone
  • Ability to maintain a flexible work schedule (holidays, home games, evenings)
  • Deliver exemplary customer service
  • Bilingual (English/Spanish) a plus

Suggested Education & Experience Guidelines:

  • College Degree – Bachelor’s degree from an accredited college or university
  • A minimum of one (1) year experience in a sales, customer service or ticket office role preferred.

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Sales & Marketing: Database Marketing/Analytics
Business Analytics Analyst - Miami Marlins (Miami, FL)

Position Summary: 

The Business Analytics Analyst will be responsible for ticketing and sales analysis including business analysis, systems analysis, data analysis with proven technical aptitudes and skill sets.  Your responsibilities will require the management of the CRM system, continuous analysis of ongoing ticketing activities, the generation of new sales leads, proactive analysis of current sales campaigns, and reporting of ticketing revenues.

Essential Functions:

  • Generate sales reports for all areas of ticket sales.
  • Generate activity reports in CRM for all areas of ticket sales.
  • Maintain a clean and updated database of buyers and leads, along with key data points
  • Analyze trends within all areas of ticket sales including show rates, sales pacing, sales campaigns, and all other essential functions of sales.
  • Work with department managers on strategies for gathering new leads based on measured successes from ongoing campaigns.
  • Develop campaigns with an objective to find out more information regarding our current customers.
  • Other responsibilities as assigned by the VP of Sales and Service.

Qualifications & Requirements:      

  • Strength in SQL, Microsoft Excel, VBA and any prior CRM system
  • Experience with Analytic Software, i.e. R, SAS or Python a plus
  • Knowledge of Pro Venue and tickets.com a plus
  • Strong project management skills
  • Demonstrated proficiency in managing data and reporting systems
  • Demonstrated proficiency in maintaining modeling and forecasting tools
  • Demonstrated proficiency in campaign analytics and ROI measurement
  • Perform established business analytics including trend analysis, forecasting, modeling and performance tracking for program categories and overall department performance
  • Strong communication skills, both written and verbal

Suggested Education & Experience Guidelines:

  • Bachelor’s Degree 

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