Current available jobs in Sales & Marketing:




Sales & Marketing: Client Retention/Customer Service
Account Executive, Service & Retention - Miami Marlins (Miami, FL)

Position Summary: 

The Account Executive of Service & Retention is a full-time position with a focus on season ticket renewals and generating new business through developing strong relationships with Miami Marlins Season Ticket Holders.

Essential Functions:  

Non Game Day Duties

  • Meet or exceed annual goals
  • Set a minimum of three appointments per week
  • Provide excellent customer service to current and potential clients over the phone and in person
  • Maintain accurate and detailed records of all current clients with our CRM system
  • Inviting current clients and prospects to renewal/networking events
  • Developing and growing relationships with current clients
  • Growing the base of our current season ticket accounts
  • Outbound call campaign to all current clients
  • Assist Sales Executives with Season Ticket Holder customer service issues
  • Responsible for working both Season Ticket Holder events
  • Answer Season Ticket Services emails and handle customer complaints
  • Coordinate the process of receiving and tracking all of the customer complaints and questions

  Game Day and Event Duties

  • Responsible for working the Season Ticket Holder areas at Marlins Park
  • First line of escalated customer service challenges and complaints, makes decisions, and further escalates situations as needed
  • Coordinates Game Day Season Ticket Holder activities
  • Make in-game seat visits
  • Work closely with the Guest Services Staff to ensure great customer experiences
  • Responsible for working all events at Marlins Park as scheduled
  • Responsible for working all Marlins Season Ticket Holder events

Qualifications & Requirements:

  • Strong organizational, time-management, excellent oral and written communication, and problem solving skills
  • Strong interpersonal skills required
  • Ability to multi-task
  • Individuals must be coachable and possess a positive attitude
  • Proficient computer skills including Microsoft Office, experience with Tickets.com Pro-venue a plus
  • Be comfortable making cold calls on the phone
  • Ability to maintain a flexible work schedule (holidays, home games, evenings)
  • Deliver exemplary customer service
  • Bilingual (English/Spanish) a plus

Suggested Education & Experience Guidelines:

  • College Degree – Bachelor’s degree from an accredited college or university
  • A minimum of one (1) year experience in a sales, customer service or ticket office role preferred.

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Sales & Marketing: Database Marketing/Analytics
Business Analytics Analyst - Miami Marlins (Miami, FL)

Position Summary: 

The Business Analytics Analyst will be responsible for ticketing and sales analysis including business analysis, systems analysis, data analysis with proven technical aptitudes and skill sets.  Your responsibilities will require the management of the CRM system, continuous analysis of ongoing ticketing activities, the generation of new sales leads, proactive analysis of current sales campaigns, and reporting of ticketing revenues.

Essential Functions:

  • Generate sales reports for all areas of ticket sales.
  • Generate activity reports in CRM for all areas of ticket sales.
  • Maintain a clean and updated database of buyers and leads, along with key data points
  • Analyze trends within all areas of ticket sales including show rates, sales pacing, sales campaigns, and all other essential functions of sales.
  • Work with department managers on strategies for gathering new leads based on measured successes from ongoing campaigns.
  • Develop campaigns with an objective to find out more information regarding our current customers.
  • Other responsibilities as assigned by the VP of Sales and Service.

Qualifications & Requirements:      

  • Strength in SQL, Microsoft Excel, VBA and any prior CRM system
  • Experience with Analytic Software, i.e. R, SAS or Python a plus
  • Knowledge of Pro Venue and tickets.com a plus
  • Strong project management skills
  • Demonstrated proficiency in managing data and reporting systems
  • Demonstrated proficiency in maintaining modeling and forecasting tools
  • Demonstrated proficiency in campaign analytics and ROI measurement
  • Perform established business analytics including trend analysis, forecasting, modeling and performance tracking for program categories and overall department performance
  • Strong communication skills, both written and verbal

Suggested Education & Experience Guidelines:

  • Bachelor’s Degree 

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